RAMEEZ KHAN
IT Support & Infrastructure Specialist
Phone: +971 562518681 |
Email: mrameez_khan@hotmail.com
LinkedIn: linkedin.com/in/rameez-khan-6a92b9103
Location: Dubai, United Arab Emirates (Available for Immediate Joining)
PROFESSIONAL SUMMARY
Results-driven IT Support & Infrastructure Specialist with 8+ years of experience in IT helpdesk support,
network security, system administration, IT Governance support and troubleshooting. Skilled in resolving
technical issues, remote desktop support, Active Directory management, and ITIL-based service delivery.
Expertise in Microsoft 365, VPN, firewalls (Fortinet, Sangfor), virtualization, and enterprise IT solutions.
Currently in UAE, available for immediate joining.
PROFESSIONAL EXPERIENCE
Manager IT
Zia Medical Centre, Karachi/Dubai
10/2023 – 01/2025
? Managed round-the-clock IT operations, infrastructure, and helpdesk for a 350-bed hospital.
? Led IT Team provided technical support and troubleshooting for end-users across multiple locations.
? Configured and upgraded hardware, software, and network devices to meet hospital requirements.
? Led staff training programs and ensured IT fund allocation was properly documented.
? Maintained 24/7 IT support via service desk with a focus on incident resolution and SLA management.
? Responsible for CIA and Change management in a sensitive Healthcare environment
Assistant Manager IT
Hulhub Pvt Ltd, Karachi
08/2022 – 10/2023
? Led helpdesk support operations, troubleshooting hardware/software issues, VPN, JIRA based IT
service management and remote access problems.
? Implemented IT security measures, conducted audits, and improved endpoint protection.
? Provided incident management support, reducing ticket resolution times through structured ITIL-based
service delivery.
? Implemented VMware ESXI 6.5 for better performance and led reduced maintenance and power cost
Deputy Manager IT
Karachi Shipyard & Engineering Works Ltd, Karachi
08/2021 – 04/2022
? Supervised IT hardware maintenance and monitored team performance.
? Configured and monitored network security, VPNs, DNS, and firewall policies.
? Assisted in IT procurement and vendor coordination for cost-effective IT solutions.
IT Support & Infrastructure Lead
Rehmat-e-Shereen Pvt Ltd, Karachi
01/2021 – 08/2021
? Provided desktop and remote support for staff across multiple locations.
? Managed enterprise IT solutions, including ERP, POS systems, and firewall security.
? Upgraded CCTV (surveillance) and telecommunication infrastructure for enhanced security.
Assistant Manager IT
Education Trust Nasra School, Karachi
04/2016 – 01/2021
? Managed Google Workspace, Microsoft 365, and email server configurations.
? Successfully implemented Fortinet 100E and NAS Storage for over 100 users
? Provided technical support for 21 campuses and 2 office sites.
? Deployed security and networking solutions, including VPNs, firewalls, and endpoint security.
IT Officer
Rehmpack Pvt Ltd, Karachi
05/2015 – 04/2016
? Provided technical support and IT administration for two manufacturing plants.
? Installed and maintained network infrastructure, email servers, and CCTV systems.
? Troubleshot hardware/software issues and managed IT procurement.
? Implemented Time management Application and upgraded HRMS
EDUCATION
Master of Science in Information Technology
Ilma University, Karachi, Pakistan | 2015 – 2017
Bachelor of Science in Computer Science
Ilma University, Karachi, Pakistan | 2011 – 2015
CERTIFICATIONS & TRAINING
1. Fortinet NSE-2 – Network Security Specialist
2. Google IT Support Fundamentals
3. Microsoft Virtualization
4. ITIL-4 Foundation – IT Service Management
5. CCNA – Cisco Certified Network Associate
TECHNICAL SKILLS
? IT Helpdesk & Technical Support: Ticketing Systems, Incident Management, SLA Compliance
? Network & Security: Firewall (Fortinet, Sangfor), VPN, DNS, Endpoint Security, PRTG, Access Points
(Aruba, grand stream and Ubiquity)
? System Administration: Windows Server, Microsoft 365, Active Directory, Remote Desktop Support,
NAS, Data Centre
? Enterprise Solutions: ERP, Technosys POS, Jira ITSM, CMS, Google Workspace
? Cloud & Virtualization: VMware, Hyper-V, Google Cloud
? IT Procurement, Budgeting and Forecasting