Suman Mahapatra
Business Analyst / RPA Manager
Mobile: +91-9851116005 Email: suman.m.rpa@gmail.com
LinkedIn: linkedin.com/in/suman-mahapatra-7b70b5a2
Known for strategic thinking, stakeholder engagement, and ability to deliver measurable business value, consistently championed organizational change and employee engagement programs, fostering collaboration and driving innovation. Targeting challenging assignments in Robotic Process Automation (RPA) and Business Analyst with a reputed organization.
Profile Summary
• Seasoned and results-driven Business Analyst and RPA Manager with over 14 years of comprehensive experience in managing end-to-end Robotic Process Automation (RPA) projects across diverse sectors such as Healthcare, ERU, Finance, and Manufacturing.
• successfully led the automation strategy and execution for high-profile clients including DaVita, Bunge, Eris OAKNET, and Square Finance, delivering 38 large-scale RPA initiatives.
• Expertise spans utilizing automation tools like UiPath, A360, Power Automate, and BluePrism to drive significant process transformations, enhancing organizational efficiency.
• Rich proficiency in identifying process gaps, design scalable RPA solutions, and lead cross-functional teams, both onshore and offshore, through the successful execution of complex projects.
• Led multiple concurrent projects involving consultants, developers, & clients by understanding both business & technical requirements, ensuring coordination of process definition, solution design, user acceptance testing (UAT), & deployment activities with client stakeholders.
• Competent in mitigating risks identified by the Delivery Manager to avoid project roadblocks, providing regular status updates on risks, assumptions, issues, dependencies, defects, and change requests to clients and Program Managers. Additionally, identify, catalog, and archive reusable code assets, facilitating knowledge sharing sessions between internal teams to drive continuous improvement.
• Experienced in AI/ML-enabled automation, business process reengineering, SDLC/RDLC lifecycles, and Agile methodologies.
Certifications
• Project Management Professional (PMP) certified - 2025
• Professional Scrum Master 1 certified - 2025
• Automation Anywhere APA Developer Masterclass certified - 2025
• Advanced RPA Professional (Automation Anywhere) – 2023
• UiPath Business Analyst & Developer Diplomas
• OpenBots Development & Business Analyst Certified
• OpenSpan Business Analyst Certified
• Lean Six Sigma Green Belt Certified
Core Competencies
Process Optimization Digital Transformation Daily Scrum/Burn Hours Requirement Gathering/RFP
Operational Efficiency Stakeholder Management Feasibility Analysis BRD/PDD/SDD/HLD-Confluence
Agile Methodologies Sprint/Epic/Story/Kanban ROI Analysis Integration Testing/UAT
Technical Skills
Category Tools & Technologies
RPA Platforms A360, Power Automate, UiPath, OpenBots, BluePrism, NICE
AI Tools NanoNets, Verify, ICR Engines, Agentic AI
Project Management Tools JIRA (Epic, Story, Kanban, Project Burn Hours), Confluence (Tech Docs, KPI, Planner), ServiceNow
Process Design Tools MS Visio, SQL
Frameworks & Methodologies SDLC, RDLC, Agile (Sprint), Waterfall
Documentation BRD, PDD, SDD, HLD, ROI Documentation
Expertise Areas RPA Solutioning, AI/ML Integration (OCR/ICR, NLP, Predictive Models), Business Process Reengineering, Feasibility Analysis, Stakeholder Communication, UAT Leadership, Cross-Functional Team Management (Onshore/Offshore)
Work Ex perience
Aug'2021 to May’2025: Business Analyst / RPA Manager at DynPro Pvt Ltd Role:
• Leading automation strategy and end-to-end RPA delivery for key clients including DaVita, Bunge, TripJack, and Square Finance, currently delivering and scaling 38+ enterprise-grade RPA initiatives using Automation Anywhere (A360), Power Automate & UiPath platforms.
• Creating and maintaining comprehensive automation documentation (BRD, PDD, SDD, HLD, SOW) using Confluence and Visio, ensuring structured knowledge transfer and minimizing implementation errors by 30%.
• Automated Wallet Management & Air Fare scraping from competitor portals processes with Power Automate for TripJack.
• Spearheading ROPS Authorization automation for DaVita, improving operational scheduling efficiency and cycle time reduction.
• Managing AI-powered invoice automation leveraging NanoNets ICR integrated with A360, optimizing invoice processing accuracy and throughput for Bunge.
• Collaborating with client IT architects to design scalable infrastructure for RPA deployments across Dev, UAT, & Production environments.
• Driving RPA feasibility assessments & ROI analysis across healthcare workflows, identifying high-impact opportunities for automation adoption.
Highlights:
• Initiated monthly Know Your Team (KYT) sessions to encourage cross-team collaboration, allowing different project teams (e.g., RPA, Data Science, Alteryx, Salesforce, HR, SAP) to share updates, discuss challenges, and provide solutions for inter-team obstacles.
• Fostered a culture of transparency and collaboration across departments, improving problem-solving and communication.
• Introduced a sports day for employees at DynPro, inspired by TCS's tradition of team-building sports events, to enhance morale, teamwork, and employee engagement.
• Promoted physical wellness and camaraderie within the organization through these activities.
• Implemented a yearly outing budget for employees, providing them with opportunities for team-building and relaxation outside of work.
• Introduced Rewards and Recognition (R&R) programs to acknowledge and celebrate employee achievements, increasing motivation and creating a positive work culture.
Apr'2018 to May'2021: Business Analyst / RPA Manager at HGS Role:
• Delivered enterprise-grade RPA solutions in the US Healthcare domain by automating complex workflows across claims management, revenue cycle management (RCM), authorizations (initial, prior, and reauthorization), claim status checks, claim balancing, adjudication, and eligibility verification using Automation Anywhere v11.
• Managed 3 teams: RPA, manual testing, and technical content writing, ensuring their effective coordination and timely delivery of project milestones.
• Oversaw the overall performance & output of the teams, addressing any roadblocks, and ensuring that each team met its respective targets.
• Implemented secure data handling protocols through third-party clearinghouses, ensuring full compliance with HIPAA and regulatory standards.
• Managed and maintained the Provider Data Management System for CIGNA payers, enhancing data accuracy and operational reliability.
• Designed scalable bot architecture and overseeing post-deployment performance tuning across 9+ healthcare clients, including APRIA, LabCorp, Trident, SPHP, St. Central, St. FCC, AMITA, Adapt Health, CIGNA, and Aetna International.
Jul'2017 to Dec'2017: Business Analyst / RPA Manager at On Process Technology Role:
• Supporting automation initiatives across US-based logistics operations by identifying and analyzing manual process inefficiencies to drive digital transformation.
• Collaborating with cross-functional stakeholders to define RPA requirements and designing comprehensive Process Design Documents (PDDs) and Solution Design Documents (SDDs).
• Conducting feasibility assessments and coordinating with Brazil-based development teams for automation delivery using the NICE platform.
• Streamlining shipment delivery workflows, improving real-time tracking capabilities, and enhancing data reconciliation accuracy across logistics channels.
Previous Work Experience
Jan'2017 to Jun'2017: RPA Senior Consultant at Capgemini
Jul'2016 to Dec'2016: Deputy Manager – RPA at Wipro
Sep'2015 to Jun'2016: Technical Lead – RPA at Grid Infocom Pvt. Ltd.
Sep'2010 to Sep'2015: Sr. Associate (Business Transformation - Automation) at Tata Consultancy Services Growth Path:
Process Associate Team Leader
Awards & Highlights
• Achieved DynPro Spot Award for my leadership of RPA team in Sept’24 – Todd Borchert (VP & Practice Head – Advanced Analytics)
Education
• Master of Computer Applications (MCA), Kalinga Institute of Industrial Technology, 2007
Projects
• ROPS Authorization Automation (DaVita) – Automated complete ROPS process
• SAP Invoice Processing (Bunge) – AI+OCR-based invoice parsing using NanoNets
• Zomato Coupon Code Extraction (Swiggy) – Custom emulator automation
• Telecom Invoicing (Nokia) – Full-scale UAT to production deployment
• Financial Services (Wells Fargo) – Asset management automation using ICR
Personal Details
Date of Birth: 24-Jun-1984| Languages Known: English, Hindi | Address: BlueMont Stay, Hinjewadi, Ph – 2, Pune, Maharashtra -411057