Call Centre Agent - Electronics
Antons Recruitment Agency
Job ID:
641021
24 Sep 2026
Dubai, United Arab Emirates
Customer Service / Telecalling
Microsoft Office applications and CRM systems
Jobseekers from any country
Call Centre Agent - Electronics
Job Location : Dubai, UAE
Key Responsibilities :
• Handle inbound and outbound customer calls related to device protection plans warranty services and claims processes.
• Provide accurate information regarding claim status policy coverage and service procedures.
• Manage customer expectations and professionally communicate claim outcomes and coverage decisions.
• Assist customers with payment collection processes by sending payment links and following up on outstanding payments.
• Coordinate with repair and service centres to monitor claim progress and ensure timely closure.
• Maintain detailed records of customer interactions and claim updates within internal systems.
• Resolve customer concerns efficiently while ensuring a positive customer experience.
• Escalate complex cases when necessary and collaborate with internal departments for prompt resolution.
• Ensure compliance with company procedures service standards and data confidentiality requirements.
Requirements :
• Previous experience in a call centre customer service telecalling or claims administration role.
• Experience handling warranty claims device protection plans accidental damage claims or insurance-related services is highly preferred.
• Fluency in both Arabic and English (written and spoken) is mandatory.
• Excellent communication interpersonal and customer service skills.
• Strong ability to manage challenging customer situations with patience empathy and professionalism.
• Good organizational skills with the ability to multitask and prioritize workload.
• Proficiency in Microsoft Office applications and CRM systems is an advantage.
• UAE driving licence is preferred.
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