🔹 Position: Director of Ladies Spa – Pre-Opening & Operations
📍 Location: Yanbu, Saudi Arabia
🔹 Property Type: Luxury Hotel & Resort
🌟 Key Responsibilities
🔹 Lead the complete spa pre-opening strategy, operational readiness, and launch.
🔹 Oversee OS&E and FF&E procurement, specifications, installation, and readiness.
🔹 Develop and engineer the spa treatment menu, pricing structure, and treatment protocols.
🔹 Manage vendor selection, negotiations, product partnerships, and supplier relationships.
🔹 Develop and manage the pre-opening critical path, ensuring all milestones are achieved on schedule.
🔹 Establish and maintain exceptional 5-star luxury service standards, aligned with Forbes/LQA expectations.
🔹 Develop and implement comprehensive Standard Operating Procedures (SOPs).
🔹 Ensure strict compliance with hygiene, sanitation, health, safety, and operational protocols.
🔹 Monitor service quality and continuously improve spa operations and guest satisfaction.
🔹 Develop effective revenue management and yield optimization strategies.
🔹 Maximize treatment-room utilization, therapist productivity, and overall spa profitability.
🔹 Develop and implement retail strategies to maximize product sales and ancillary revenue.
🔹 Monitor financial and operational KPIs and implement corrective actions where required.
🔹 Recruit, train, develop, and mentor a high-performing team of female spa therapists, receptionists, and supervisors.
🔹 Establish clear performance standards and service expectations.
🔹 Build a positive, professional culture focused on luxury hospitality, teamwork, and service excellence.
🔹 Create personalized luxury wellness journeys tailored to individual guest needs.
🔹 Ensure every guest interaction reflects the positioning and service standards of a luxury resort.
🌟 Qualifications & Requirements
🔹 Minimum 5 years of proven experience as a Spa Manager or Spa Director within luxury 5-star or higher hotels or resorts.
🔹 Hands-on experience in pre-opening projects and successful spa launches is mandatory.
🔹 Bachelor’s degree in Hospitality Management or a related discipline, or relevant professional wellness qualifications.
🔹 Strong expertise in P&L management, budgeting, forecasting, revenue optimization, and retail performance.
🔹 Solid understanding of luxury spa operations, treatment concepts, hygiene standards, and international service expectations.
🔹 Exceptional leadership, project management, communication, and organizational capabilities.
🔹 Fluent English is required; Arabic is a strong advantage.
🔹 Strong commercial mindset combined with a passion for luxury hospitality and wellness.