Hiring for Credit controller Abudhabi, United Arab Emirates
Purpose
The Credit controller is responsible for leading & managing the credit control team to ensure
efficient debt recovery & credit management processes. The role involves overseeing the team’s day to day
operations, maintaining customer relationships, & ensuring compliance with company policies. The supervisor will
monitor & reduce aged debt, support continuous improvement initiatives, & ensure timely cash collection to
maintain healthy cash flow for the business.
Tasks and Responsibilities
1. Team Leadership & Supervision:
Supervise & support the Senior Credit Controllers & team, ensuring performance targets are met.
Lead & supervise debtor meetings & weekly collections discussions.
Conduct regular one-on-one meetings & team reviews to track performance.
Provide training, mentorship, & development opportunities to team members.
Manage workloads & ensure even distribution across the team.
Supervision of the month end billing and invoicing process.
Manage and coordinate the team roster and employee utilization.
Govern the expenses approvals process.
2. Reporting & Analysis:
Prepare & present regular reports on debtor balances, cash flow forecasts, & key performance indicators
(KPIs) to line manager.
Analyze customer payment trends & work with the finance team to address issues.
Identify high risk accounts & escalate to management as required.
3. Compliance & Risk Management:
Ensure compliance with all internal policies & external regulations related to credit control & financial
reporting.
Conduct regular audits of credit control processes & documentation to ensure accuracy & adherence to
guidelines.
Monitor & manage the credit risk for the business, advising senior management on risk exposure.
4. Debt Collection & Credit Management:
Oversee the collection of outstanding legal & Dubai Chamber customer debts & minimize overdue
payments.
Monitor aged debt reports & prioritize collections based on risk & overdue balances.
Ensure timely & effective communication with customers regarding overdue accounts.
Implement credit policies & review credit limits for new & existing customers.
Authorize account holds or releases in line with company policies.
Govern the process and approvals of Credit Reference Checks.
Ensure all breakdowns up to AED 5,000 is verified and approved.
5. Customer Relationship Management:
Build & maintain strong relationships with key customers to facilitate timely payment.
2
MME-HRD-JD-03-17,Rev01-Oct2025
Negotiate payment plans with customers in financial difficulty, ensuring company interests are protected.
Resolve customer disputes in a professional & timely manner.
6. Stakeholder Engagement:
Work closely with the sales & operations teams to resolve disputes & maintain positive customer
relationships.
Collaborate with the finance team to reconcile accounts & ensure accurate records.
Act as a point of escalation for complex or high value accounts before escalation to the Line Manager.
Requirements
Bachelor’s degree in finance, accounting, or a related field.
Minimum of 7 to 10 years of experience in credit control or debt recovery, with at least 3+ years in a
supervisory role.
Strong knowledge of credit management principles & relevant financial regulations.
Strong analytical skills with attention to detail.
Proficiency in financial software & tools (e.g., ERP systems, Excel, Word, etc).
Leadership: Ability to lead & inspire a team to meet targets & deadlines.
Communication: Strong verbal & written communication skills for engaging with internal & external
stakeholders.
Negotiation: Expertise in resolving disputes & negotiating payment terms effectively.
Analytical Thinking: Skill in analysing data & identifying trends to inform decision-making.
Attention to Detail: Ensures accuracy in records & compliance with policies.
Problem-solving: Proactive in addressing issues & implementing solutions.
Ability to work under pressure & meet tight deadlines.
Company Profile
Established in 1987, is one of the leading Human Resources and Management Consultancies, with over 30 years of Multi-industry experience.