Gargash Group is a diversified business group with a strong presence across automotive, real estate, financial services, and investments. The group is known for representing leading international brands, maintaining high standards of professionalism, and delivering quality-driven services across its business verticals.
Gargash Group offers career opportunities across automotive sales and aftersales, real estate, finance, investments, operations, marketing, HR, and corporate support functions. It is well suited for professionals seeking long-term career growth within a well-established, multi-sector organization that values excellence, innovation, and strong business ethics.
Job Overview
The Service Officer is responsible for assisting customers with all aspects of automotive leasing, from initial inquiries to contract completion. This job’s primary goal will be to provide exceptional customer service, maintain strong relationships with clients, and ensure a smooth leasing process.
KEY DUTIES AND RESPONSIBILITIES
Provide exceptional customer service to clients seeking automotive leasing options.
Assist customers in understanding the leasing process, including vehicle selection, financing options, and lease terms.
Respond to customer inquiries promptly and effectively, both in person and through various communication channels (phone, email, etc.).
Conduct thorough needs assessments to understand customers' preferences, requirements, and budget constraints.
Present and explain available vehicle leasing options to customers, highlighting features, benefits, and pricing details.
Collaborate with finance and sales departments to ensure accurate and timely completion of lease applications and contracts.
Conduct credit checks and review financial information to assess customers' eligibility for leasing.
Negotiate lease terms and conditions, including pricing, mileage limits, and maintenance packages, while adhering to company policies and guidelines.
Prepare leasing contracts, ensuring accuracy and compliance with legal and regulatory requirements.
Coordinate vehicle delivery and explain lease terms and vehicle features to customers upon delivery.
Address customer concerns or issues promptly and effectively, striving to resolve them in a satisfactory manner.
Maintain up-to-date knowledge of automotive leasing trends, industry regulations, and competitive offerings.
Build and maintain strong relationships with existing and potential customers, providing ongoing support and fostering customer loyalty.