Customer Service Officer
Job Location : Dubai, UAE
Key Responsibilities :
• Manage and resolve CRM cases in line with company procedures and SLAs.
• Review and ensure accurate case closure with proper classification and resolution details.
• Communicate updates and solutions to customers via phone, email, or other channels.
• Coordinate with internal teams to resolve issues efficiently and within agreed timelines.
• Escalate complex or high‑impact cases and identify root causes and improvements to reduce recurring complaints.
Qualifications & Requirements :
• Bachelor’s degree or Higher Diploma with 2–3 years of relevant experience in customer service or call‑handling.
• Fluency in English and Arabic (written and spoken) – mandatory.
• Proficiency in MS Office and strong problem‑solving abilities.
• Ability to work in a target‑driven environment with attention to accuracy.
• Immediate joiners preferred.