Problem Management Consultant
Nes Fircroft Global Technical And Engineering
Job ID:
622352
07 Apr 2026
Problem Management & Root Cause Analysis, ITIL Framework & ITSM Tools
Jobseekers from any country
Job Position: Problem Management Consultant
Company Name: Fircroft
Location: Riyadh, Saudi Arabia
Responsibilities:
– Lead and manage the end-to-end Problem Management lifecycle
– Identify recurring issues based on incident trends and operational impact
– Drive Root Cause Analysis (RCA) with cross-functional teams
– Define corrective and preventive actions
– Monitor problem trends, known errors, and improvement initiatives
– Ensure timely closure and proper documentation of workarounds
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