Head of Property Management
Job Location : UAE
Responsibilities:
• Develop and execute the operational and financial strategy for the assigned property portfolio
• Define and monitor key performance indicators (KPIs) related to occupancy, tenant retention, operational efficiency, and profitability
• Drive value through optimized service charge management and cost- effective Facilities Management (FM) delivery
• Serve as the company's primary authority liaison for the portfolio with RERA, Dubai Land Department (DLD), Dubai Civil Defence (DCD), and Dubai Municipality (DM)
• Ensure 100% compliance with all tenancy (Ejari), life safety, building permit, and municipal regulations
• Oversee the renewal of all statutory licenses, permits, and mandatory insurance policies
• Lead the selection, contract management, and performance oversight of all Hard and Soft FM service providers
• Conduct regular property audits to ensure services meet agreed SLAs, quality standards, and brand expectations
• Manage maintenance programs for critical building systems (MEP, lifts, fire safety) in line with manufacturer and regulatory requirements
• Lead the operational transition of new developments from construction to handover, including Testing & Commissioning and snagging management
• Oversee the Defects Liability Period (DLP) and ensure timely resolution of issues
• Facilitate seamless handover of common areas to Owners Associations in compliance with RERA guidelines
• Risk, Reporting & Stakeholder Communication:
• Proactively identify and mitigate operational, financial, and reputational risks across the portfolio
• Maintain a live Asset Risk Register and ensure robust Business Continuity Plans are implemented
• Prepare and present comprehensive monthly and quarterly reports to senior leadership on financial performance, maintenance status, and portfolio health
• Act as the senior point of contact for owners, tenants, and external partners, ensuring transparency and high service levels
Requirements :
• Bachelor's degree in Real Estate, Business Management, Engineering, or a related field. A master's degree or professional certification (e.g., CPM, RICS) is a plus
• Minimum of 10-12 years of progressive experience in real estate or property management, with at least 5 years in a leadership role within the UAE/Dubai market
• Extensive, hands-on experience navigating Dubai's real estate regulatory framework (RERA, DLD, Ejari, DM, DCD)
• Strong background in managing Facilities Management contracts, service providers, and operational budgets for mixed-use portfolios
• Proven ability in financial performance analysis, service charge governance, and CAPEX planning
• Excellent leadership, negotiation, and stakeholder management skills
• Exceptional communication skills in English; Arabic is an advantage