A Waiter / Waitress is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring a pleasant dining experience for guests.
Key Responsibilities:
Greet customers and present menus.
Take accurate food and beverage orders.
Serve food and drinks promptly and courteously.
Answer questions about the menu and make recommendations.
Check on customers during meals to ensure satisfaction.
Clear tables and reset them for the next guests.
Follow health, safety, and hygiene standards.
Process bills and accept payments.
Communicate effectively with kitchen and bar staff.
Handle customer complaints professionally and escalate when needed.