Job Description

Customer Support Executive (Own Visa)

Wordcraft

Job ID: 617864

01 Mar 2026

Job ID: 617864

01 Mar 2026

Job Location

Dubai, United Arab Emirates

Experience

2 to 5 years

Qualification Level

Graduate

Job Function

Customer Service / Telecalling

Skillset

Familiar with call etiquette, customer service standards, and basic compliance related to documentation

Preferred Jobseekers

Jobseekers from any country

Customer Support Executive (Own Visa)

Job Location : Dubai, UAE

Key Responsibilities:

• Collaborate with all departments to support lead generation efforts specific to translation and attestation services.
• Call and identify potential clients in need of document translation, attestation, and related services.
• Generate and qualify new business leads through various channels (phone, email, networking, etc.).
• Engage professionally with prospects to understand their requirements and present suitable service offerings.
• Promote the company’s services including translation, attestation, business setup support, visa processing, PRO services, and related documentation services.
• Meet periodic targets for qualified leads and conversions.
• Address client inquiries, follow up promptly, and ensure a high level of client satisfaction and engagement.
• Build and maintain a strong professional reputation to encourage repeat business and referrals.
• Stay up-to-date with industry trends, service updates, and competitive activities.
• Collaborate closely with management to align lead generation efforts with company objectives.

Requirements:

• Experience in lead generation or customer service, preferably in translation or attestation services.
• Strong communication, negotiation, and interpersonal skills.
• Ability to work independently and manage time efficiently.
• Target-driven with a creative approach to client engagement.
• Familiar with call etiquette, customer service standards, and basic compliance related to documentation.
• Self-motivated with a strong commitment to achieving goals.
• Should be on own visa

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