Customer Relations Officer
Job ID: 616902
22 Feb 2026
Customer Service / Telecalling
Customer Service and good communication skills.
Locally available candidates only apply for this job
Position: Customer Relations Officer
Experience: Minimum 1+ year of work experience in a similar role
Qualification: High school diploma or equivalent; a degree in hospitality, business, or related field is a plus
Salary: AED 5000 to 10000
Location: Dubai, United Arab Emirates
Description:
We’re looking for a motivated and professional Customer Relations Officer to join a well-established family-owned conglomerate in Dubai. With operations spanning automotive, real estate, logistics, travel, and lifestyle, and a team of over 4,000 employees, this is a great opportunity for someone who thrives on creating outstanding customer experiences and keeping showroom operations running smoothly.
The candidate will be the go-to person for customers, handling leads, helping with vehicle deliveries, and pitching in on stock management and admin tasks to make sure every customer interaction is smooth and hassle-free.
Key Responsibilities:
Customer Welcome & Showroom Support:
Greet and welcome customers confidently and professionally
Guide visitors to the showroom and introduce them to Sales Consultants
Create a positive first impression for all guests
Assist customers until a Sales Consultant becomes available
Follow up with customers within two days of their visit to maintain high-level service
Lead Management:
Create and manage lead entries in Salesforce and assign to Sales Consultants
Ensure proper conversion of leads and report outcomes to the manager
Generate leads from telephone inquiries and forward to the Sales Team
Ensure all incoming calls are promptly answered and routed to the correct person
Delivery & Stock Support:
Assist the Delivery In-charge/Manager with vehicle receipt and stock updates in Oracle
Maintain and update daily new vehicle stock ageing reports
Arrange showroom display vehicles and update weekly/bi-weekly ageing reports
Support regular physical stock checks of vehicles and related assets
Customer Feedback & Administration:
Collect and forward customer feedback to the Branch Manager for review daily
Assist in coordinating maintenance and support requests with suppliers
Maintain and report stock inventory of showroom supplies to the line manager
Qualifications & Requirements:
High school diploma or equivalent; a relevant degree is advantageous
Minimum 1+ year of experience in customer service, preferably in a showroom, retail, or hospitality environment
Strong communication and interpersonal skills
Excellent organizational skills and attention to detail
Ability to work under pressure while managing multiple tasks effectively
Disclaimer: GotoGulf is a platform that facilitates recruiters and jobseekers reach out to each other. Applicants are advised to research the bonafides of recruiters independently. We do not endorse requests for money payments and strictly advise against sharing personal or financial information. If you suspect malpractice, please email to us.