Commercial Program Manager EMEA (d/f/m)
Job ID: 611322
12 Jan 2026
Administration / Commercial Operations
Marketing / MR
Operations / Back Office Processing / Data Entry
knowledge of DHL operations, products, and service capabilities
Jobseekers from any country
Account Governance
Monitor customer development plans and ensure alignment with CSI strategy and priorities.
Maintain and update the Customer Dashboard for visibility on financials, performance, and pipeline.
Provide actionable insights from customer data to support account planning and decision-making.
Pipeline Management & Quality
Ensure pipeline accuracy and completeness in Salesforce (ACE) through regular updates.
Identify new opportunities via white spot analysis and register them in the pipeline.
Track pipeline trends and highlight risks or growth potential for timely action.
Sales & RFQ Support
Support Customer Directors in assessing opportunities and identifying growth areas.
Lead/Support RFQ preparation and tender quality checks, coordinating with relevant teams.
Facilitate contractual closure for new agreements, including compliance with key clauses.
Customer Priority Projects
Collaborate with BU teams to ensure solutions meet customer requirements.
Manage Customer Satisfaction Survey process and translate findings into improvement actions.
Support execution of customer-focused projects such as segmentation or innovation initiatives.
Meeting Management
Prepare inputs and presentations for Quarterly Business Reviews and internal meetings.
Coordinate follow-up actions from customer and internal meetings to ensure timely delivery.
Support cross-BU calls by providing updates and insights from the Customer Dashboard
Knowledge, Skills and Experience
Bachelor’s degree or tertiary education in a related discipline with 7–12 years’ experience, or Master’s degree with 5–10 years, or equivalent professional experience.
Experience across two or more DPDHL Business Units (minimum 5 years) or comparable external industry experience.
Strong knowledge of DHL operations, products, and service capabilities.
Proven expertise in commercial principles and processes, business acumen, and understanding of key financial principles.
Advanced skills in negotiation, presentation, project management, stakeholder management, and leading virtual teams.
Hands-on experience with CRM systems (e.g., Salesforce).
Excellent communication and interpersonal skills, with experience working in virtual environments.
Strong problem-solving, analytical, and critical thinking abilities.
Fluent English, spoken and written.
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