Female Duty Manager
Job Location : Dubai, United Arab Emirates
Job Description :
• Be informed on daily status.
• Check-up VIP ‘s reservation and issue VIP amenities voucher for fruits flowers and beverages etc in consultation with shift in charge /GRE
• Greet the guest and address them by name whenever you see him and ensure all required details like date of departure address and mode of payments etc are filled in properly on the registration.
• Ensure good ready room is allotted to the guest and sure the rate card with the correct rate is given to all guests during check in
• Ensure all the complaints and requests received from the guests are recorded in the guest complaint logbook and followed up at regular intervals.
• Revenues, Expenses and Profit is closely monitored, and budgeted figures (over)-achieved.
• Financial Policies and Procedures are supported and followed.
• Feed in the data collected from the guest through the registration card, on to the computer and keep updating on a regular basis
• Control room availability for walk-ins and establishes accountability for guest’s departure dates and times.
• Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required. Same for the departures of the day.
• Follow up with Housekeeping any unresolved room discrepancies.
• Ensure all messages are transmitted in time and messages are sent back to the guests
Salary: AED4,000.00 - AED4,500.00 per month