Job Title: Change Manager
To lead and coordinate technology and process change initiatives across the enterprise. The ideal candidate will have a strong background in IT service management (ITSM), enterprise transformation, and stakeholder communication, with experience supporting large-scale changes in banking, financial services, and oil & gas environments.
An operations, and security teams to minimize risks, resolve issues proactively, and deliver stable, secure, and scalable software solutions. Monitor release performance, optimize CI/CD processes, and drive continuous improvement to support rapid innovation in AI, data analytics, and enterprise applications.
Key Responsibilities:
Manage the end-to-end change management process, ensuring compliance with ITIL and organizational policies.
Evaluate, approve, and coordinate infrastructure, application, and business changes to minimize risk and downtime.
Chair or support Change Advisory Board (CAB) meetings and ensure proper documentation.
Collaborate with project, operations, and security teams to assess impact and readiness.
Monitor and report on change success, rollback, and post-implementation outcomes.
Drive continuous improvement in change governance and communication.
Qualifications:
10+ years of experience in IT change management or IT operations.
Strong understanding of ITIL frameworks and enterprise service delivery.
Experience with ServiceNow, Remedy, or similar ITSM platforms.
Proven ability to manage change in complex, regulated environments.
Excellent communication, coordination, and leadership skills.