Responsibilities:
Supervise front office operations including patient registration, admission, discharge, and appointment scheduling.
Manage and train front desk staff, ensuring professional and courteous patient interactions.
Monitor patient flow and coordinate with clinical, billing, and support departments.
Handle patient queries, complaints, and feedback effectively.
Ensure proper documentation, record-keeping, and compliance with hospital policies.
Oversee billing support, insurance verification, and financial documentation as needed.
Implement and maintain front office procedures and service standards.
Qualifications:
Bachelor’s degree in any discipline; healthcare or administration preferred.
Minimum 3–5 years’ experience in hospital front office or patient services, with at least 1 year in a supervisory role.
Skills Required:
Leadership and team management
Excellent communication and interpersonal skills
Knowledge of hospital administration and patient service processes
Problem-solving and conflict resolution
Proficiency with hospital information systems (HIS) and MS Office
Customer service and patient relationship management