We are seeking a reliable and detail-oriented Collections Officer to manage and follow up on outstanding payments from clients or customers. The ideal candidate will have strong communication and negotiation skills and will work closely with the finance department to ensure timely collection of receivables and maintain healthy cash flow.
Key Responsibilities:
Monitor and manage accounts receivable ledger to ensure timely collections.
Contact customers via phone, email, or official correspondence regarding overdue invoices.
Negotiate payment terms and arrangements with clients where necessary.
Maintain accurate records of collection activities, promises to pay, and follow-ups.
Investigate and resolve payment discrepancies in coordination with the accounts team.
Prepare and share regular aging reports with management.
Escalate problematic accounts to management or legal as needed.
Support month-end closing by providing up-to-date receivable reports.
Ensure all collection activities comply with legal standards and company policies.
Build and maintain professional relationships with clients to facilitate payment.