Key Responsibilities:
Manage and supervise front office staff including receptionists, guest service agents, and concierge
Ensure high standards of customer service and guest satisfaction
Oversee reservation management, guest check-ins, check-outs, and billing processes
Handle guest complaints, resolve issues promptly, and ensure positive outcomes
Coordinate with housekeeping, maintenance, and other departments for seamless service delivery
Train, motivate, and evaluate front office team members
Maintain accurate records, reports, and documentation related to front office operations
Monitor and manage front office budget and resources
Implement and enforce hotel policies, procedures, and safety standards
Stay updated on industry trends and recommend improvements to service delivery
Qualifications & Experience:
Bachelor’s degree or diploma in Hospitality Management or related field preferred
Proven experience in front office operations, preferably in a supervisory or managerial role
Knowledge of property management systems (PMS) and reservation software
Excellent communication and leadership skills