Job Summary The Housekeeping Room Attendant is responsible for maintaining the cleanliness and orderliness of guest rooms and common areas in the hotel. This role involves ensuring that all rooms meet the hotel’s standards of cleanliness and presentation, contributing to a positive guest experience. The Housekeeping Room Attendant will interact with guests and staff, uphold safety and hygiene standards, and perform various cleaning and maintenance tasks efficiently and with attention to detail. Duties and Responsibilities
Room Cleaning:
Clean and sanitize guest rooms, including bedrooms, bathrooms, and common areas. Dust and polish furniture, fixtures, and surfaces. Vacuum carpets and mop floors.
Bed Making:
Change bed linens and make beds according to hotel standards. Ensure that beds are neatly made and pillows are arranged properly.
Restocking Supplies:
Replenish guest supplies such as toiletries, towels, and linens. Ensure that cleaning carts are stocked with necessary supplies for daily tasks.
Reporting Maintenance Issues:
Report any maintenance issues or damages in guest rooms to the supervisor or maintenance department. Ensure that all equipment used is in good working condition.
Guest Interaction:
Provide excellent customer service to guests by responding to requests and inquiries promptly. Maintain a friendly and professional demeanor when interacting with guests.
Safety and Hygiene:
Follow all safety and hygiene protocols while cleaning and handling chemicals. Adhere to health and safety regulations to ensure a safe environment for guests and staff.
Laundry Duties:
Assist with laundry duties as needed, including washing, drying, and folding linens and towels. Ensure that all laundry is handled and stored properly.
Inventory Management:
Assist in maintaining inventory of cleaning supplies and linens. Notify supervisors of low stock levels to ensure timely replenishment.
Special Requests:
Accommodate special requests from guests, such as extra pillows or towels. Ensure that guest preferences are noted and met when possible.
End-of-Shift Duties:
Complete daily reports on the status of rooms cleaned and any issues encountered. Ensure that all cleaning equipment is returned to the designated storage area at the end of the shift. Emphasize the importance of completing assigned rooms within the allocated time while maintaining quality standards. Follow hotel procedures for handling and reporting lost and found items discovered during cleaning. Respect guest privacy by not entering rooms without permission and ensuring the confidentiality of guest information.