Responsibilities
– Manage the front office team, including training, leadership, motivation, and supervision of staff
– Ensure a high standard of guest service at all times
– Active support of the Front Office team in daily operations
– Complaints management and resolve issues promptly
– Maintain and update front office records and reports
– Strategic, administrative, and operational management of the Front Office
– Coordinate with other departments to ensure smooth operations
– Implement and monitor internal policies and procedures
Qualifications
– Proven experience as a Front Office Manager or in a similar role for at least for 2 years
– Excellent communication and interpersonal skills
– Positive demeanor and passion for the hotel industry
– Strong organizational and multitasking abilities
– Proficiency in MS Office, Opera, Outlook
– Ability to handle high-pressure situations with professionalism and poise
– A guest-oriented mindset with a commitment to delivering exceptional service
– Fluent in English (additional languages are a plus)