Reservations Manager
Job Location : UAE
Key responsibilities :
• Ensure effective operation of the Reservations department in meeting the business goals of the hotel.
• Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Continue to capture best current practice in new LSOPs.
• Training of Reservation Department in all aspects or reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and employees.
• Responsible for developing, organizing, and implementing of Reservations orientation and ongoing training.
• Be fully aware at all times of the selling strategy, rates, packages, groups and booking status of the hotel.
• Assist Revenue Management with inventory management, including maintenance of allotments, group blocks, and rate codes in all applicable systems.
• Ensure available technology (PMS & RMS) is fully utilized and understood according to property specific business mix and requirements; in depth knowledge of local Property Management System is required.
• Maintaining high standards of data quality through regular system maintenance.
• Responsible to drive maximum revenues of preferred Anantara rate/package products by applying relevant selling strategy.
• Prepare weekly a 3 months rooms revenue forecast by market segment/day; on request also 6 and 12 months rooms forecast by market segment.
• Understand how Sales offices, Group Sales Department and Front office relate to the Reservation Department.
• Monitor daily arrivals by ensuring all guest requests are carried out and communicated to other relevant departments, all realistic expectations are met, and reservations are honored.
• Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies. Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.
• Build and upkeep close working relationship with Groups Sales Department. Ensure booking status reflects the correct Groups status. Regular follow up on pending/tentative/definite Groups.
• Take personal responsibility for driving Upselling within the property by setting monthly targets per reservation associate in order to achieve target.
Qualifications :
• Degree in hotel management.
• Minimum of two years experience in Cluster or hotel reservation and rooms division.
• Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
• Understand the dynamics of regional & local market, local competitors and events of the destination.