Guest Services Agent
Job Location : UAE
Main Responsibilities :
• Taking reservations and ensuring all guest information is accurate and up-to-date
• Greeting and registering guests, ensuring they feel welcome and comfortable during their stay
• Providing outstanding guest service, handling all guest inquiries, requests, and comments promptly and efficiently
• Settling the guest's account upon completion of their stay, ensuring all charges are correct and fair
Qualifications :
• A strong focus on customer service, with a passion for delivering exceptional experiences
• Prior experience in hotel front office operations, preferably in a luxury setting
• Excellent communication skills, with fluency in English required
• Ability to work shifts, including weekends and public holidays, with flexibility and adaptability
• Computer skills in MS Office, with experience in Property Management Systems (PMS) preferred