Job Description:
Oversee the front desk operations to ensure smooth and efficient guest service.
Supervise and train reception staff.
Manage guest inquiries, reservations, and check-in/check-out processes.
Ensure the reception area maintains a professional and welcoming environment.
Coordinate with other departments to fulfill guest needs and resolve issues promptly.
Handle administrative tasks related to reservations and guest records.
Requirements:
Proven experience in hotel or restaurant reception management.
Excellent leadership, communication, and organizational skills.
Strong customer service orientation.
Ability to handle stressful situations professionally.
Knowledge of reservation systems and MS Office.