Responsible for overseeing the front desk operations, ensuring excellent guest service, managing staff, and maintaining smooth check-in/check-out processes. Ensures guest satisfaction and handles guest inquiries or complaints professionally.
Key Responsibilities:
Supervise front office team and ensure high-quality service.
Manage reservations, check-ins, and check-outs efficiently.
Resolve guest issues promptly and professionally.
Monitor daily operations and maintain standard operating procedures.
Collaborate with other departments to ensure guest satisfaction.
Qualifications:
Prior experience in hotel front office management.
Strong leadership and communication skills.
Knowledge of hotel management software.
Fluency in English; additional languages are a plus.