Reservations Agent
Job Location : Dubai, UAE
Job Description :
• Processes reservations from the Guests, Sales office, other hotel departments, -Corporate Companies and travel agents.
• Knows the type of rooms available as well as their location, layout and amenities.
• Knows the selling status, rates, and benefits of all packages plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Processes advance deposits through Payment Link on reservations
• Monitors advances deposit requirements.
• Getting information about areas of interest in order to target more clients in particular seasons.
• Making arrangements for clients' travel programs.
• Tracks future room availability on the basis of reservations and helps develop forecasts for room revenue and occupancy.
• To be aware of all front office procedures and assist with reception duties when required.
• To be fully aware of and adhere to health and safety, fire, and bomb threat procedures.
• Willing to undertake any reasonable request made by management in any other area of the house.
• Open and close the availability as and when required of the hotel in all the GDS channels, IDS channels, and on the hotel website.
• Configuring rates on the hotel's property management system.
Desired Skill & Expertise:
• Atleast 2 years of experience working with the reservations department in a 4/5*property.
• English Proficiency both written and verbal.
• Working knowledge of Opera PMS and Microsoft Office is essential