The CCTV Support Engineer is responsible for managing and maintaining all existing CCTV systems, including software, hardware, and networks, within Ezdan Holding Group and its subsidiaries. The engineer will also oversee the installation and implementation of new CCTV projects, ensuring compliance with company standards and the latest MOI regulations. This role requires strong expertise in CCTV technology, system integration, vendor coordination, and surveillance operations to ensure seamless security coverage across all company locations.
Job Duties and Responsibilities:
Project Management & Coordination:
Plan and oversee CCTV installation projects from initiation to completion.
Coordinate with vendors, technicians, and contractors to ensure timely delivery of hardware and services.
Develop project timelines, monitor progress, and promptly resolve implementation issues.
Operations & System Monitoring:
Monitor CCTV system performance to ensure continuous uptime and optimal security coverage.
Coordinate scheduled maintenance, upgrades, and repairs with the support team.
Ensure all surveillance equipment complies with updated MOI standards and policies.
Vendor & Supplier Management:
Liaise with vendors for procurement, equipment repairs, and system upgrades.
Collaborate with security teams, IT departments, and other stakeholders to align CCTV operations with organizational goals.
Manage contracts and service agreements with third-party providers.
CCTV Stock Management:
Receive, inspect, and document incoming and outgoing CCTV equipment (e.g., cameras, DVRs, NVRs, cables, tools).
Maintain accurate inventory records and update the stock database regularly.
Monitor stock levels to ensure availability of essential equipment and prevent shortages.
Conduct regular stock audits to reconcile physical inventory with system records.
Ensure timely dispatch of equipment to installation sites or technical teams.
Track issued items and follow up on their return or replacement.
Installation & Configuration
Install, configure, and integrate CCTV cameras (analog and IP-based), DVRs, NVRs, and VMS platforms.
Set up and test network connections for IP cameras and related infrastructure.
Coordinate with electricians, vendors, and contractors for cabling and hardware installation.
Monitoring & Troubleshooting
Monitor surveillance systems for faults or downtime.
Diagnose and resolve hardware, software, or connectivity issues efficiently.
Provide remote troubleshooting assistance to clients using manuals and tools.
Reporting & Compliance
Maintain detailed logs of incidents, system downtimes, and repairs for audits and reports.
Ensure compliance with data privacy laws and security regulations governing CCTV operations.
Prepare and present system performance reports and incident trends to management.
Training & Support
Provide operational training and technical support to security personnel and end-users.
Develop manuals, guides, and standard operating procedures (SOPs) for CCTV operations and troubleshooting.
·Perform other tasks as assigned by direct manager.
Skills:
· Skills: Multitasking, Problem-solving, Time Management, Negotiation, Reporting, Analytical Thinking, Conflict Resolution, Change Management, People Management, Budgeting, and Organization Skills.
·BehaviouralCompetencies: Business Acumen, Customer Focus, Innovations and Change, Analysis and Decision-Making, Teamwork and Leadership, Drive for Results, Integrity and Commitment, Communicating and Influencing, Equality, diversity, and respect.
· Language(s): Arabic and English
· Computer: Good Command of using MS Office Applications/Tools and ERP System (Microsoft Dynamics 365).
· Knowledge: Strong understanding of IP cameras, DVRs, NVRs, VMS platforms, and network infrastructure.
- Experience with CCTV system software such as Milestone, Hikvision, or Dahua VMS.
- Knowledge of structured cabling, PoE, and basic networking principles.
- Strong organizational and project management skills.
- Ability to coordinate with cross-functional teams and vendors.
- Excellent communication and interpersonal skills.
· Other: Holding a valid driving license in Qatar is preferable.
Education:
• Bachelor's degree in Electronics, IT, or a related field.
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