Key Responsibilities:
Customer Delivery:
Ensure timely delivery of products and services, maintaining high levels of customer satisfaction.
Focus on cost-effective service delivery to meet customer commitments efficiently.
Cost and Service Optimization:
Manage vessel scheduling to ensure reliability and cost-efficiency.
Optimize network assets and externally procured capacity within the region.
Bunker and CO2 Management:
Collaborate with the Global Delivery Centre (GDC) to manage and reduce bunker consumption.
Implement initiatives to minimize CO2 emissions from vessel operations.
Operational Efficiency:
Plan and execute port calls with high quality and cost-efficiency.
Optimize space utilization by adjusting bookings and allocations, managing cargo loading, and collaborating with the Regional Operations Manager (ROM) for both laden and empty flows.
Monitor bookings to ensure high utilization across all services through accurate forecasting and downfall analysis.
Standardization and Continuous Improvement:
Adhere to and follow standard processes, contributing to the continuous improvement of global standards.
Provide input for process, policy, and system design based on daily operational experience.
Participate in testing and piloting new solutions, suggesting changes and improvements.
Vessel Scheduling and Contingency Management:
Own vessel scheduling to meet reliability and delivery requirements.
Work closely with relevant teams to manage bunker consumption, drive reduction initiatives, and coordinate delivery/re-delivery plans.
Manage scheduling, berth planning, and proforma management to enhance bunker and port productivity efficiency.
Handle contingencies related to container operations, minimizing the impact on end-to-end service delivery.
New Deployments and Network Optimization:
Participate in and coordinate new deployments and optimization opportunities with Network and Marketing leads to enhance customer experience and network efficiency.
Coordination and Support:.
Support the execution of the empty flow plan within the network by closely coordinating with equipment managers.
Identify and suggest continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
We are looking for:
A relevant degree from a reputable institution
Solid operational experience with a proven track record.
Customer-centric mindset, diligent, self-disciplined, and driven to achieve results.
Data-driven, able to work autonomously, and make independent decisions under pressure.
Excellent time management skills, able to prioritize and work effectively under tight deadlines with a flexible attitude towards working hours.
Exceptional communication skills, capable of interacting with and conveying ideas to cross-cultural teams and multiple stakeholders.
Enthusiastic, energetic, and an effective team player.
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