Job Description

Triac IT Solutions

End User Support

Job id: 558165

22 Dec 2024

Job Location

Abu Dhabi, United Arab Emirates

Experience

4 to 5 years

Qualification Level

Graduate; Post Graduate

Job Function

IT - Hardware

Skillset

Hardware and Software Troubleshooting , ITSM tool , ITIL understanding

Jobseeker Nationality

Only Nationals of the Country for which the Job is posted

Job Position – End User Support

Company Name – Triacit Solutions

Location: Abu Dhabi
Experience Required: 4+ years
Notice Period: Immediate – 15 days
Salary: Approx.8000 AED

Candidates Locally available in UAE / if outside UAE candidates: only immediate joiners who previously worked in UAE is accepted

Client wants a candidate with UAE Driver’s license

-Candidate must have Managed Engine
-Ticketing Asset inventory MDM solution
-ITSM tool.
-ITIL

Mandatory Skills and Knowledge:
Technical Skills:
-Expertise in desktop hardware and software troubleshooting.
-Proficiency with Microsoft Windows operating systems (XP, 7, 8, 2000/2003/2008).
-ITSM tool.
-ITIL understanding
-Experience with Active Directory and Exchange (2007/2010/2013).
-Familiarity with Manage Engine tools (Desktop Central, OS Deployer, Mobile Device Management).
-Knowledge of asset discovery tools (Lansweaver, Altiris, SCCM).
-Competency in using remote control tools (Dameware, SCCM, Terminal Services).

Qualifications and Certifications:
-Microsoft Certification MCP or MCSE preferred).
-ITIL V3 Certification.
-B TEC Computer Science.
-A+ and N+ certifications (desirable).
Experience:
-At least 4 years of experience in IT helpdesk and
technical support, ideally with hashtag
-ITIL best practices.

Key Responsibilities:
-Provide on-site and remote support for desktops, laptops, printers, and other peripheral devices.
-Diagnose, repair, and upgrade hardware and software.
-Handle user account management, including Active Directory tasks.
-Install and troubleshoot various operating systems (Windows XP, 7, 8, MAC) and applications.
-Perform preventive maintenance and remedial repairs on desktop equipment.
-Escalate complex issues to higher-level support when necessary.
Record and track incident resolutions in the Service Desk tool.
-Use diagnostic tools to resolve network connectivity and hardware/software issues.
-Support and manage mobile devices and peripherals.
-Collaborate with IT teams and vendors to resolve technical issues and support branch builds/upgrades.
-Provide feedback on technology and customer needs to IT management.

Strictly no calls.

Kindly mention “END USER SUPPORT” in the subject line

Disclaimer: GotoGulf is a platform that facilitates recruiters and jobseekers reach out to each other. Applicants are advised to research the bonafides of recruiters independently. We do not endorse requests for money payments and strictly advise against sharing personal or financial information. If you suspect malpractice, please email to us.