Job Position – End User Support
Company Name – Triacit Solutions
Location: Abu Dhabi
Experience Required: 4+ years
Notice Period: Immediate – 15 days
Salary: Approx.8000 AED
Candidates Locally available in UAE / if outside UAE candidates: only immediate joiners who previously worked in UAE is accepted
Client wants a candidate with UAE Driver’s license
-Candidate must have Managed Engine
-Ticketing Asset inventory MDM solution
-ITSM tool.
-ITIL
Mandatory Skills and Knowledge:
Technical Skills:
-Expertise in desktop hardware and software troubleshooting.
-Proficiency with Microsoft Windows operating systems (XP, 7, 8, 2000/2003/2008).
-ITSM tool.
-ITIL understanding
-Experience with Active Directory and Exchange (2007/2010/2013).
-Familiarity with Manage Engine tools (Desktop Central, OS Deployer, Mobile Device Management).
-Knowledge of asset discovery tools (Lansweaver, Altiris, SCCM).
-Competency in using remote control tools (Dameware, SCCM, Terminal Services).
Qualifications and Certifications:
-Microsoft Certification MCP or MCSE preferred).
-ITIL V3 Certification.
-B TEC Computer Science.
-A+ and N+ certifications (desirable).
Experience:
-At least 4 years of experience in IT helpdesk and
technical support, ideally with hashtag
-ITIL best practices.
Key Responsibilities:
-Provide on-site and remote support for desktops, laptops, printers, and other peripheral devices.
-Diagnose, repair, and upgrade hardware and software.
-Handle user account management, including Active Directory tasks.
-Install and troubleshoot various operating systems (Windows XP, 7, 8, MAC) and applications.
-Perform preventive maintenance and remedial repairs on desktop equipment.
-Escalate complex issues to higher-level support when necessary.
Record and track incident resolutions in the Service Desk tool.
-Use diagnostic tools to resolve network connectivity and hardware/software issues.
-Support and manage mobile devices and peripherals.
-Collaborate with IT teams and vendors to resolve technical issues and support branch builds/upgrades.
-Provide feedback on technology and customer needs to IT management.
Strictly no calls.
Kindly mention “END USER SUPPORT” in the subject line