Job Position – Desktop Support Engineer L2
Company Name – Focus Infotech
Location : Dubai
Experience : 1-2 years of relevant experience
Duration : 12 months
Languages : English
Responsibilities:
– Troubleshoot desktop, laptop, and printer issues
– Utilize IT tools and CRM (training will be provided)
– Raise and close tickets on the system
– Escalate issues to CNoc for resolution
– Collaborate with other IT departments for resolution
– Basic knowledge of networking concepts (IP address, PING, Traceroute, etc.)
– Proactive resource management
– Effective email communication