Job Description

World Security

Call Center Agent

Job id: 557059

13 Dec 2024

Job Location

United Arab Emirates

Experience

3 to 5 years

Qualification Level

Diploma; Graduate

Job Function

Customer Service / Telecalling

Skillset

Call Center, Good communication skills

Jobseeker Nationality

Jobseekers from any country

Responsibilities:

Answering questions: Provide information about products or services, and answer customer questions

Handling complaints: Respond to customer complaints and issues, and resolve them

Processing orders: Take orders, process payments, and assist with returns

Documenting information: Document all call information according to standard procedures

Following up: Follow up on customer inquiries that weren't immediately resolved

Escalating issues: Identify and escalate issues to supervisors as needed

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