Responsibilities:
Leading a team: Overseeing a team of staff, ensuring they are performing their jobs properly, and providing on-the-job training
Maintaining standards: Ensuring that staff adhere to service, food hygiene, and safety standards
Managing customer inquiries: Handling customer complaints and inquiries, and ensuring that representatives are informed about changes to products and services
Improving customer experience: Working to improve the overall customer experience
Preparing reports: Collecting data and preparing reports on customer complaints and inquiries, as well as monthly performance reports