Chain of hypermarket company looking for a General Showroom Manager. The General Showroom Manager is responsible for managing all aspects of the shop's operations, including leading and supervising staff, ensuring exceptional customer service, maintaining inventory, managing financials, and adhering to health and safety standards. This role requires strong leadership, organizational skills, and a commitment to achieving business goals.
Responsibilities:
1 .Staff Management:
Lead, train, and manage a team of employees, ensuring high levels of performance and customer service.
Create work schedules, assign tasks, and monitor employee performance.
Conduct regular performance reviews and provide feedback for improvement.
Foster a positive work environment that promotes teamwork, motivation, and employee retention.
2 .Customer Service:
Ensure high-quality customer service by monitoring and addressing customer complaints or concerns.
Train staff in proper customer interaction, resolving issues promptly and professionally.
Maintain a welcoming and friendly shop atmosphere that encourages repeat business.
Inventory Management:
Oversee inventory levels, ensuring stock is well-maintained and replenished as needed.
Monitor sales and forecast demand to prevent stockouts or excess inventory.
Manage product ordering, receiving, and stocking processes efficiently.
Conduct regular stock audits and implement loss prevention measures.
3. Sales and Financial Management:
Develop strategies to meet or exceed sales targets and profitability goals.
Manage the shop’s budget, ensuring costs are controlled and profit margins are maintained.
Analyze sales reports and financial data to identify trends and areas for improvement.
Ensure accurate pricing, promotions, and special offers are effectively implemented.
4. Shop Maintenance:
Maintain the cleanliness and organization of the shop, ensuring it is visually appealing and well-kept.
Ensure the shop complies with health and safety regulations, including proper handling of products and equipment.
Implement and enforce store policies, procedures, and standards.
5. Administrative Duties:
Prepare and manage reports related to sales, inventory, staffing, and operational performance.
Handle administrative tasks such as payroll, employee records, and compliance documentation.
Ensure proper handling of cash, payment transactions, and bank deposits.
6. Marketing and Promotion:
Work with the marketing team to develop local marketing strategies and promotions.
Coordinate in-store events and initiatives to drive foot traffic and sales.
Desired Skills & Experience
Qualifications:
Proven experience in retail or shop management, typically 4+ years.
Strong leadership and team management skills.
Excellent communication and customer service skills.
Ability to work flexible hours, including weekends and holidays.
Education & Experience:
A high school diploma or equivalent; a degree in business administration or a related field is a plus.